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Customer Complaints & Warranty Analytics

Customer Complaints & Warranty Analytics (1)

Text Mining Solution providing insights to improve quality and CSAT ratings linking customer complaints to design quality and warranty for fortune 1000 US auto manufacturer.

Key Benefits & Features

  • Improve warranty effectiveness, customer satisfaction by identifying key issues to focus and reduce wasted cycles in corrective actions.
  • Correlate filed issues to CAE simulation scenarios for providing root cause in designs for quick resolutions
  • Proactive maintenance for reduced warranty costs and higher customer satisfaction using technician data from dealers
  • Forecast and Trend Analysis to indicate degradation and timings of impact on JDP ratings for proactive improvement planning

Intuceo Managed Analytics Solutions for Customer Complaints & Quality

  • Text analytics from structured and unstructured data to understand root cause and improve quality.
  • Automatic NLP processing of unstructured customer, Tech and external survey narration rations and extract themes and sentiments reducing manual efforts from days to minutes
  • Advanced Machine Learning models to Correlate the themes to design, manufacturing and quality parameters and Predict quality degradation index.
  • Visual dashboarding applications for exploration and analysis.

The Intuceo Knowledge Engineering Platform utilizes proprietary Data Engineering, Text Analytics, and Visualization solutions to solve complex Business Challenges

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Global Reach and Locations

Where We Operate

Jacksonville, FL (Americas)

Strategic and operational nerve center

London, UK (Europe)

Serving Europe & EMEA customers

Bangalore, Hyderabad (India Centers)

24/7 global delivery and R&D

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