A secure web portal designed to assess the experience of care and benchmark health plan performance against statewide standards
Intuceo built a secure web portal for a state Health and Human Services agency to assess the
effectiveness of care patients receive, evaluate caregiver performance across different health
plans against statewide standards, and report Agency for Healthcare Research and Quality
(AHRQ) measures over time in support of healthcare research, quality, and patient safety.
Sector
State Government,
Health and Human
Services
Focus
Experience of care
assessment
Interface
Secure web
portal
Reporting
AHRQ measures
against national
standards
Client Overview
The client is a state Health and Human Services agency accountable for care
quality and patient safety across health plans
The client is a state Health and Human Services agency responsible for the care patients receive
under a range of health plans. Part of its remit is holding caregivers to statewide standards and
procedures and improving healthcare services and patient safety across the state
The Challenge
Comparing care experience and health plan performance across the state needs measured,
benchmarked data in one secure place
To assess the effectiveness of care and hold caregivers accountable, the agency needs to
gather experience-of-care information, translate it into measures, and compare those measures
across health plans and service locations against statewide and national standards. Doing that
securely, consistently, and over a span of years is difficult without a single place to collect
survey information and report results.
The Solution
Intuceo built a secure web portal that assesses care effectiveness and benchmarks
performance against standards
Intuceo delivered a secure web portal for the state Health and Human Services agency,
organized to assess care, evaluate health plan performance, and report recognized measures
over time.
Technology
The portal moves from secure collection through recognized measures to
benchmarked reporting
Outcomes
What the state Health and Human Services agency now has in place
after the engagement
- A secure web portal the agency uses to assess the effectiveness of care being provided to patients
- Caregiver performance across health plans evaluated against statewide standards and procedures.
- AHRQ measures reported over multiple years, supporting healthcare research and quality.
- Measures calculated at Health Plan and Service Location level and benchmarked against national standards and procedures.
- Support for improving state-level healthcare services and patient safety
Set the Standard for Care Quality and Accountability
Transform raw patient experience data into actionable,
benchmarked insights. Drive systemic improvement across
health plans, track performance over time, and ensure
compliance without sacrificing security.
